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Joined 11 months ago
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Cake day: August 4th, 2023

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  • Funny you should mention this - we must have both worked at the same place.

    BLUF - Management required us to mark wrong number calls as “closed, not resolved”. Next day I had 6 calls all day (really slow Sat) with 2 wrong numbers. I didn’t meet my statistics for 90%+ “first call resolution” - because the idiots in management required me to mark two as “not resolved”.

    I had to build a spreadsheet and trace in detail all 6 of my calls to show them why.