They are too busy with the laptop to have much attention left for patients.
I’m a nurse practitioner, and can confirm this: I spend at least half of my time tapping away at the computer, checking boxes, and completing often-redundant forms for insurance and regulatory compliance and whatnot. It’s really frustrating, and there’s a lot of room for improvement.
I’ve run into similar: on the account creation page there was no character limit on the input box nor stated in the password requirements, but on the login page the password input box was limited to 14 characters. So you could successfully create an account with a long password, you just couldn’t log in because it wouldn’t let you enter the whole password.