• tokyo@lemmy.ml
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    1 year ago

    I got caught up in it. At this point I have no respect for the company. This was one of my favorite games to play but I refuse to touch any EA products anymore. I only hope they unban me so I can officially delete my account.

    Edit: After going through 12 emails, with 6 consecutive different associates, In which 5/6 asked me for verification that I owned the account instead of actually progressing the case - I finally reached someone who helped. I submitted a request on the site and am waiting back to get confirmation my data was deleted.

    The email chain went like this: Assistant 1: Requests verification code and asks if I want to exercise my right to be forgotten Me: (verifies and confirms) Assistant 2: Sends a disclaimer and asks me to confirm Me: (confirms) Assistant 3: Asks if it’s for this account, if there are any others. Me: (confirms) Assistant 4: Requests verification again and asks if I am trying to exercise my right to be forgotten. Me: (confirms) Assistant 5: Requests verification code and asks me if I have any mobile games. Me: (confirms and answers no) Assistant 6: Requests verification code again. Asks if I am exercising my right to be forgotten. Me: (says I’m not confirming any more and to delete my damn data according to the GDPR)

    Right after that someone contacts me that they are looking into it. Eventually I get an email with a link to the help site that asks me to to confirm my email I follow through, request a deletion and it says to wait a couple days for a confirmation email.

    I also receive another email from another associate shortly after (#7) asking me to confirm that I want to request my data is deleted.

    A fuckin’ nightmare.

      • tokyo@lemmy.ml
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        1 year ago

        Shady to say the least. But as long as you have a single ban active, they keep you from deleting it

        • lud@lemm.ee
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          1 year ago

          A GDPR request could accomplish that easily. They will obviously need to keep some amount of information so you just can’t make a new account.

          • tokyo@lemmy.ml
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            1 year ago

            Right now they’re giving me a run around for it so it hasn’t been so easy

            • lud@lemm.ee
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              1 year ago

              How long ago did you contact them? If they haven’t done what you asked within 30 days*, you should report it to your country’s data protection agency. I also recommend that you inform EA that you are willing to do that, if they are not cooperating.

              *In some cases they can extend the deadline a bit, but in general it’s 30 days.

              • tokyo@lemmy.ml
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                1 year ago

                It was yesterday but good to know that there can be at least a general timeline. I guess I’ll just have to put up with all the walls for now.

    • Tetsuo@jlai.lu
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      1 year ago

      EA ruin my favorite gaming franchise: Battlefield

      Or DICE did under the supervision of the geniuses over at EA.

      Now I will never get to play another Battlefield game…

      So yeah, it’s better to stay away from EA products.