I started migrating my servers from Linode to Hetzner Cloud this month, but noticed that my quota only gave me ten instances.
I need many more, probably on the order of 25 right now and probably more later. I’d also like the ability to create test servers, etc.
I asked for an increase with all of that in mind, and Hetzner replied:
“As we try to protect our resources we are raising limits step by step and on the actuall [sic] requirement. Please tell us your currently needed limit.”
I don’t understand. Does Hetzner not have enough servers to accommodate me? Wouldn’t knowing the size of the server be relevant if it’s an actual resource question?
I manage a very large OpenStack cluster for my day job and we just give people what they pay for. I’m having a hard time wrapping my head around this unless Hetzner might not be able to give me what I ultimately want to pay for, and if that’s the case, I wonder if they’re the right solution for me after all.
It also makes me worry about cloud elasticity.
Does anyone have any insights that can help me understand why keeping a low limit matters?
So, did you tell them your currently needed limit?
I told them everything that I wrote here in my original request – I need 25 now, but would like a quota of 50 to maintain elasticity, testing, etc.
They followed up with the request for actual resources needed.
I haven’t answered since then.
I think they just aren’t sure how many instances you need right now (25? 30? all 50?) and that’s why they requested clarification for the actual resources needed. They don’t want to give you more than you actually need at the moment, so they don’t sit around unused for half a year until you actually use them.