Also do this in my business. 1. Most do. Otherwise there would be nobody that pays. 100% of my insured customers got their data back. I cannot speak on Personal ransomware. I never paid myself. 2. We got the key to reverse the encryption and gave that to the lawyers and then started work on decrypting. 3. Are you insured? Does your insurer pay? Do your lawyers know? How did they get in? Is that fixable? Why wasnt it closed before? Is it fixed now? Is there proof that what happened will not immediately happen again? And lots more lawyer stuff.